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Maximizing Customer Retention with John S. Kim

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Manage episode 436436601 series 12018
Content provided by John Lee Dumas and John Lee Dumas of EOFire. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by John Lee Dumas and John Lee Dumas of EOFire or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

John S. Kim is the Co-Founder and CEO of Sendbird (YC W16), the world's no1. conversations platform for mobile apps powering 300M+ people every month.

Top 3 Value Bombs

1. “Ikigai” is finding purpose in life is having a deeper introspection of yourself and finding what you want to do for the next 30 years will ultimately make you successful and deeply happy.

2. Terminal ARR may seem too negative but it also gives leverage to the company to be able to grow and change the total growth potential of the business.

3. A lot of metrics are hard to change as the company grows so think long term and think about the value of your customers ,how to retain them , how to structurally increase the gross ARR of your business.

APIs for better customer communications - Send Bird

Sponsors

HubSpot Starting a business doesn’t have to be so hard. Go to click HubSpot.com/ent to download HubSpot’s Entrepreneurship Kit for free right now

ThriveTime Show Attend the world’s highest rated and most reviewed business growth workshop taught personally by Clay Clark and football great Tim Tebow at ThriveTimeShow.com/eofire

  continue reading

3882 episoade

Artwork
iconDistribuie
 
Manage episode 436436601 series 12018
Content provided by John Lee Dumas and John Lee Dumas of EOFire. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by John Lee Dumas and John Lee Dumas of EOFire or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

John S. Kim is the Co-Founder and CEO of Sendbird (YC W16), the world's no1. conversations platform for mobile apps powering 300M+ people every month.

Top 3 Value Bombs

1. “Ikigai” is finding purpose in life is having a deeper introspection of yourself and finding what you want to do for the next 30 years will ultimately make you successful and deeply happy.

2. Terminal ARR may seem too negative but it also gives leverage to the company to be able to grow and change the total growth potential of the business.

3. A lot of metrics are hard to change as the company grows so think long term and think about the value of your customers ,how to retain them , how to structurally increase the gross ARR of your business.

APIs for better customer communications - Send Bird

Sponsors

HubSpot Starting a business doesn’t have to be so hard. Go to click HubSpot.com/ent to download HubSpot’s Entrepreneurship Kit for free right now

ThriveTime Show Attend the world’s highest rated and most reviewed business growth workshop taught personally by Clay Clark and football great Tim Tebow at ThriveTimeShow.com/eofire

  continue reading

3882 episoade

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