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Sebastian Knepper: On why it's so hard to deliver a customer-grade experience to employees
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Employee Experience = Customer Experience = Value
This simple formula drives Sebastian Knepper's work as Head of HR PnX (People, Portfolio, and Product Experience) at Deutsche Telekom, Europe's leading telecommunications company.
Sebastian is passionate about using HR tools and technology to create a customer-grade People Experience. In this episode, he tells Kiran and Soumya exactly how he's working towards this with their PX-Lab (People Experience Laboratory) - a lab created to optimize HR products based on employee feedback and evidence to create human-centric HR processes.
But he warns that there are many things marketing and CX teams can do that HR teams cannot.
You can connect with Sebastian here:
https://www.linkedin.com/in/sebastian-knepper/
For more content on data-driven Employee Experience, visit:
https://www.tydy.co
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