Team Growth Insights: Auto Exec on Training, Culture & Employee Development

Facts Not Feelings with Brooke C. Furniss

Dive into the intricate dynamics of employee growth with our exclusive 'Facts Not Feelings' series. Join Brooke Furniss as she engages with the Service Director of CMA's Valley CDJR, Robert Migliaccio. Delve into the crossroads of the automotive industry, technological changes, multi-generational workforce challenges, and the definition of meaningful growth. This episode promises to not only inform but to challenge your notions on employee development in the modern age. Subscribe for more invaluable insights and remember – it's always about 'Facts Not Feelings'.
Main Takeaways
1. Foster a caring, empowering culture. Create a positive work environment built on mentorship and caring for employees as individuals. Empower employees to make decisions by giving them proper training and support
2. Prioritize employee growth and advancement. Help employees set goals, find the right roles for their skills, and provide development opportunities. Support growth even if it means they move on from your company.
3. Adapt training and leadership to individuals. Recognize that each employee has different needs and motivations. Cater your training and leadership style to fit the individual rather than taking a one-size-fits-all approach. Be flexible.
4. Leaders should focus on nurturing and empowering their employees, rather than just dictating to them. Robert emphasizes treating employees more like "children" - providing guidance and accountability while also allowing room for them to grow.
5. Training employees should involve a combination of technical/hard skills and softer skills like customer service. It's important to inspect what you expect and provide clear direction, while also allowing for individual approaches.
6. Employee growth sometimes means they outgrow and leave the company. This can hurt but is often a sign you've done your job as a manager in helping them develop. The key is making sure they have room to advance within the organization first before losing them.
Connect 🔗
Robert Migliaccio: https://qrcc.me/rz3pxf0r8dhk
BZ Consultants Group: https://qrco.de/bcqqFo
Apple🎙️https://apple.co/3DYjWN0
Spotify 🎧 https://spoti.fi/3DNNgFI
Youtube ▶️ https://bit.ly/3jDwPoO
Chapters
0:00 Welcoming Robert
1:41 Pivotal moment influencing Robert's perspective on employee growth
3:56 How CMA Group differentiates and fosters employee development
15:09 Adapting to rapid technological changes
18:58 Balancing employee failures and top tier service
22:27 Misconceptions leaders have about employee growth
30:04 Combining technical training and soft skills
33:17 Generational differences in the workforce
37:38 Lateral moves and diversification of skills
39:27 Employees outgrowing and leaving the organization
44:41 How Robert distinguishes facts from feelings
45:22 Robert's superpower
45:57 Robert's favorite car
46:38 Wrap up