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🔑 Unlocking BDC Success: Strategies Every Dealership Needs 🚗📈

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Manage episode 461414012 series 3482426
Content provided by BZ Consultants Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BZ Consultants Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

🚗 Discover the secrets to turning your dealership's BDC (Business Development Center) into a powerhouse of efficiency, customer satisfaction, and revenue generation. In this episode of Facts Not Feelings, Brooke Furniss is joined by Shawn Armour, founder of BDC Alchemy, to break down proven strategies that dealerships can implement immediately to align departments, leverage technology, and create lasting results.

Main Takeaways:
1️⃣ Why alignment between BDC and other departments is crucial for success.
2️⃣ The top tools and processes every dealership BDC must have.
3️⃣ How to measure and scale BDC performance with actionable insights.

Tune in to learn how to move beyond outdated systems and unlock the full potential of your BDC!

Connect with Our Speakers:

🗣 Engage with Us:

Don’t forget to like, comment, and subscribe for more actionable insights into automotive success.

📌 Chapters:
00:47 - Welcome to Facts Not Feelings with Brooke Furniss & Shawn Armour
02:43 - Barriers in BDCs – Key challenges dealerships face integrating BDCs.
07:32 - Essential Tools for BDCs – The big three technologies every BDC needs.
14:23 - Leveraging Predictive Analytics – Using data and trajectory to enhance customer interactions.
17:57 - Understanding Customer Behavior – How to better "read the lead" and build trust.
24:07 - Innovative Strategies for Lead Conversion – Bridging the gap between BDCs and sales.
32:58 - Measuring BDC Success – Defining and tracking performance metrics effectively
39:36 - Lightning Round – Shawn’s personal insights and rapid-fire questions.

  continue reading

162 episoade

Artwork
iconDistribuie
 
Manage episode 461414012 series 3482426
Content provided by BZ Consultants Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BZ Consultants Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

🚗 Discover the secrets to turning your dealership's BDC (Business Development Center) into a powerhouse of efficiency, customer satisfaction, and revenue generation. In this episode of Facts Not Feelings, Brooke Furniss is joined by Shawn Armour, founder of BDC Alchemy, to break down proven strategies that dealerships can implement immediately to align departments, leverage technology, and create lasting results.

Main Takeaways:
1️⃣ Why alignment between BDC and other departments is crucial for success.
2️⃣ The top tools and processes every dealership BDC must have.
3️⃣ How to measure and scale BDC performance with actionable insights.

Tune in to learn how to move beyond outdated systems and unlock the full potential of your BDC!

Connect with Our Speakers:

🗣 Engage with Us:

Don’t forget to like, comment, and subscribe for more actionable insights into automotive success.

📌 Chapters:
00:47 - Welcome to Facts Not Feelings with Brooke Furniss & Shawn Armour
02:43 - Barriers in BDCs – Key challenges dealerships face integrating BDCs.
07:32 - Essential Tools for BDCs – The big three technologies every BDC needs.
14:23 - Leveraging Predictive Analytics – Using data and trajectory to enhance customer interactions.
17:57 - Understanding Customer Behavior – How to better "read the lead" and build trust.
24:07 - Innovative Strategies for Lead Conversion – Bridging the gap between BDCs and sales.
32:58 - Measuring BDC Success – Defining and tracking performance metrics effectively
39:36 - Lightning Round – Shawn’s personal insights and rapid-fire questions.

  continue reading

162 episoade

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