What's an Engagement Center Manager?

Fundraising Voices from RNL

That thing we used to call phonathon has changed. It’s now about engagement, and the place where that happens is the engagement center. Every day, hundreds of locations across the US and Canada (with a lot of remote activity too), fuels the philanthropic outreach for great institutions. And the people driving the engagement are our engagement center managers, who organize texting, video, calling and other outreach with student engagement ambassadors.

We got four of these rockstar fundraising engineers on the line to talk about what it’s like to run a modern engagement center, and tech-enabled engagement program. Here’s the conversation with David Fullenwiley, Lucy Heady, Savannah Lammers, and Joe Arra who are right on the front lines.

A job where you get to be part of a couple of teams, motivate young people, use data, new technology, and all for a good cause? We always have ECM positions available, across the country. So, if you or someone you know is up for this sort of challenge, check it out. It could be the next step in a great career with challenge and purpose. Head over to RuffaloNL.com and check out these and other great positions, and maybe join the team. We’ll be watching for your application.