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CSMs should be great change management experts

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Content provided by Gain Grow Retain. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gain Grow Retain or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Customer success teams aren’t here to simply train the customer on using a product.
Customer success teams are change management agents. Helping guide a customer to an outcome through people, process and technology habits.
Reframe the thinking for your CS teams.

Join the conversation.

-----

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

  continue reading

296 episoade

Artwork
iconDistribuie
 
Manage episode 359396764 series 3260463
Content provided by Gain Grow Retain. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gain Grow Retain or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Customer success teams aren’t here to simply train the customer on using a product.
Customer success teams are change management agents. Helping guide a customer to an outcome through people, process and technology habits.
Reframe the thinking for your CS teams.

Join the conversation.

-----

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

  continue reading

296 episoade

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