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Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik

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Manage episode 462499135 series 3614002
Content provided by Ken Lucci & James Blain, Ken Lucci, and James Blain. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ken Lucci & James Blain, Ken Lucci, and James Blain or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Send us a text

In this episode, James Blain sits down for a candid one-on-one conversation with Tom Halsnik from Walsh Chauffeured Transportation. They explore strategies for creating value for clients, maintaining consistent service quality, and effectively managing passenger interactions. In this episode, you’ll hear how Tom:

  • Entered the industry in 1991 by driving a limousine for a client who had lost his license due to DUIs
  • Initially operated without a formal company, handling overflow work from other businesses
  • Became one of the top chauffeurs at Julie's Limousine by excelling with difficult clients
  • Transitioned to working as a private chauffeur for the founders of Outback Steakhouse
  • Eventually started his own business, Black Pearl Limousine
  • Merged his companies under a single brand, streamlining his business operations

Connect with Tom Halsnik on LinkedIn: https://www.linkedin.com/in/tom-halsnik-69886445/
Visit Walsh Chauffeured Transportation : https://walshlimo.com/

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/

  continue reading

19 episoade

Artwork
iconDistribuie
 
Manage episode 462499135 series 3614002
Content provided by Ken Lucci & James Blain, Ken Lucci, and James Blain. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ken Lucci & James Blain, Ken Lucci, and James Blain or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Send us a text

In this episode, James Blain sits down for a candid one-on-one conversation with Tom Halsnik from Walsh Chauffeured Transportation. They explore strategies for creating value for clients, maintaining consistent service quality, and effectively managing passenger interactions. In this episode, you’ll hear how Tom:

  • Entered the industry in 1991 by driving a limousine for a client who had lost his license due to DUIs
  • Initially operated without a formal company, handling overflow work from other businesses
  • Became one of the top chauffeurs at Julie's Limousine by excelling with difficult clients
  • Transitioned to working as a private chauffeur for the founders of Outback Steakhouse
  • Eventually started his own business, Black Pearl Limousine
  • Merged his companies under a single brand, streamlining his business operations

Connect with Tom Halsnik on LinkedIn: https://www.linkedin.com/in/tom-halsnik-69886445/
Visit Walsh Chauffeured Transportation : https://walshlimo.com/

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/

  continue reading

19 episoade

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