Guardian's 2025 strategy

Guardian talks protection

Guardian talks protection

7:38

Last summer, something monumental happened. One of Uncuffed's founding producers, Greg Eskridge, came home after more than 30 years in prison. In this episode we’ll bring you back to that emotional day last summer when he walked out of the San Quentin gates, free at last. Our work in prisons is supported by the California Arts Council, the California Department of Corrections and Rehabilitation, independent foundations, and donations from listeners like you. Learn more, sign up for Uncuffed news, and support the program at www.weareuncuffed.org Follow us @WeAreUncuffed on Instagram and Facebook Transcripts are available within a week of the episode coming out at www.kalw.org/podcast/uncuffed…

acum un an 8:10

MP3•Pagina episodului

In this podcast, John talks to Peter Mann, our Interim CEO, about Guardian’s strategy for 2025.

Discussing our commitment to deepening relationships with like-minded firms, Peter shares more about what this means.

Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly, an insurer with over 160 years’ experience in providing financial products and services.

25 episoade

#Business #Marketing

Guardian's 2025 strategy

Guardian talks protection

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MP3•Pagina episodului

In this podcast, John talks to Peter Mann, our Interim CEO, about Guardian’s strategy for 2025.

Discussing our commitment to deepening relationships with like-minded firms, Peter shares more about what this means.

25 episoade

#Business #Marketing

All episodes

Guardian talks protection

1
Regulatory landscape for 2025 and the Pure Protection Market Study 9:03

acum 5 weeks9:03

9:03

In this podcast, John talks to Peter Mann, our Interim CEO, about the regulatory landscape for 2025 and the Pure Protection Market Study. Peter shares what we know about its scope and whether he thinks the industry needs reform driven by the regulator. John quizzes Peter on the study’s themes, what he thinks would be a good outcome, and based on his experience across financial services, where he thinks we might end up. Listen to find out Peter’s view. Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly, an insurer with over 160 years’ experience in providing financial products and services.…

Guardian talks protection

1
Enhancing your protection conversations 11:11

acum 5 weeks11:11

11:11

In this podcast, John sits down with Vincent O’Connor, our Head of Strategic Partnerships, to explore strategies for enhancing your protection conversations this year. They discuss why it's an ideal time to reflect on past successes and plan for the future. Vincent shares his tips for having effective protection conversations with your clients, emphasising the importance of shifting the focus from products to discussing risks and potential scenarios clients might face without adequate protection. Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly, an insurer with over 160 years’ experience in providing financial products and services.…

Guardian talks protection

1
Guardian's 2025 strategy 8:10

acum 6 weeks8:10

8:10

In this podcast, John talks to Peter Mann, our Interim CEO, about Guardian’s strategy for 2025. Discussing our commitment to deepening relationships with like-minded firms, Peter shares more about what this means. Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly, an insurer with over 160 years’ experience in providing financial products and services.…

Guardian talks protection

1
The commercial outlook for protection in 2025 11:43

acum 7 weeks11:43

11:43

In this podcast, John talks to our Commercial Director Hilary Banks about the year ahead and what we can do as an industry to move the protection market forward and give us a preview of what to expect from us in 2025. Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly, an insurer with over 160 years’ experience in providing financial products and services.…

Guardian talks protection

1
One half of the dynamic duo - talking income protection 14:03

acum 9 weeks14:03

14:03

In this podcast, John talks to Jo Miller, Co-Chair of the Income Protection Task Force (IPTF). Discussing her views on recent protection market trends, which point to ongoing growth in Income Protection sales, Jo shares her views on what’s driving this trend and the role of the IPTF in helping make sure it continues.…

Guardian talks protection

1
The claims experience at Guardian 12:56

acum 35 weeks12:56

12:56

John talks to our Head of Claims, Phil Deacon, about how product innovation makes such an important difference at point of claim In this podcast, John and Phil explore Guardian’s approach to claims. Using real-life examples, Phil explains what makes Guardian different and how these things improve the claims experience. He talks about the role of product innovation and how the right design makes paying claims easier and faster. He also discusses HALO, our claims concierge service, and shares his view on why having a bespoke claims process is so valuable to clients. This podcast is useful for anyone wanting to understand how Guardian supports clients through this most sensitive of times. For full details of our product features read our policy terms and conditions here: https://content.guardian1821.co.uk/literature/policy-terms-conditions.pdf Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly, an insurer with over 150 years’ experience in providing financial products and services.…

Guardian talks protection

1
Our first claims report - transparency builds trust 16:41

acum 36 weeks16:41

16:41

In this podcast, John talks to Phil Deacon, Head of Claims at Guardian, about this major milestone. Discussing both the claim statistics and the experience of claiming with us, Phil explains how we were able to pay 100% of our Life and Terminal Illness claims in 2023, as well as why he believes transparency is fundamental to building trust.…

Guardian talks protection

1
What we've learnt from CIExpert's critical thinking report 2024 26:49

acum 1 year26:49

26:49

In this feature-length podcast, John talks to Alan Lakey, Founder and Director of CIExpert and our Head of Marketing Rachael Welsh about the findings of CIExpert’s Critical Thinking Report 2024. Co-sponsored by Guardian, the report contains the most comprehensive research into the UK’s critical illness market that’s been done to date. Surveying over 5,000 consumers and 300 advisers, it’s packed with industry insight that can help both advisers and insurers grow the critical illness market. Here Alan and Rachael discuss its results and implications Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly, an insurer with over 160 years’ experience in providing financial products and services.…

Guardian talks protection

1
The importance of talking about children's critical Illness cover 16:23

acum 1 year16:23

16:23

In this podcast special, John talks to Head of Marketing Rachael Welsh about why Guardian is supporting charity Young Lives vs Cancer. Rachael discusses how advisers themselves have raised the issue of how difficult children's critical illness cover conversations can be, prompting new research showing the financial strain it can place on families after a child is diagnosed. Sesame's Emma Thompson, Paradigm Protect's Mike Allison and New Leaf Distribution's Dan Hobbs also give their expert views on how to raise the profile of children's critical illness cover. Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly, an insurer with over 160 years’ experience in providing financial products and services.…

Guardian talks protection

1
Guardian's first 5 years: a conversation with Katya MacLean, CEO 18:58

acum 2 years18:58

18:58

In this podcast, John talks to our CEO, Katya MacLean, to celebrate the milestone of 5 years since our entry into the protection market. Katya talks through our journey so far, including the positive reaction to our approach to product design and how we bring transparency and certainty at point of claim. She sheds light on our unique culture, our growth strategy, and what it means to be part of the Guardian team. Katya also shares her insights on our recent adviser survey and our ambitious future goals and plans.…

Guardian talks protection

1
Supporting our partners to meet the Consumer Duty 11:48

acum 2 years11:48

11:48

In this podcast, John talks to Guardian’s Head of Strategic Partnerships, Vincent O’Connor, about the new Consumer Duty regulation. 31 July marks the deadline for whole of market compliance with the FCA’s new Consumer Duty guidance. In this podcast, Vincent discusses his views on the impact of Consumer Duty for the protection market and why he thinks it is an opportunity for the sector. He talks about the process that Guardian went through to meet the duty. He also shares his thoughts on the size of the task for the advice community and highlights some examples which, in his view, are reasonable interpretations of the duty.…

Guardian talks protection

1
Guardian Welcomes Vincent O'Connor as Head of Strategic Partnerships 13:50

acum 2 years13:50

13:50

In this podcast, John talks to Guardian’s new Head of Strategic Partnerships, Vincent O’Connor, about his career to date and what he hopes to achieve in his new role at Guardian. For listeners who don’t know Vincent, the podcast gives a background to his career, which spans the advice and provider side. He shares how protection has always been core to his approach and how he will be working to build and deepen Guardian’s strategic partner relationships. Vincent describes how the role is so varied and highlights the needs of different adviser segments. He also discusses why Guardian is so well positioned to help advisers meet the needs of their clients. The podcast sums up with his thoughts on the main challenges facing the advice community today and how advisers can overcome them.…

Guardian talks protection

1
The market reaction to our Income Protection 15:54

acum 2 years15:54

15:54

In this podcast, John talks to our Sales Director, Hilary Banks, about the market’s reaction so far to our new Income Protection. Hilary shares the positive feedback we’ve received from advisers, including the overwhelming immediate response on social media. She talks through the features advisers have welcomed most – including our ‘own job’ definition, premium waiver at 28 days as standard, and the product’s flexibility – and shares her views on why these have been so well received. John and Hilary also discuss the current market context for both mortgage advisers and protection specialists, the shape of our Income Protection sales to date, and Hilary’s view on the role of Income Protection within a wider menu recommendation. She sums up with her take on the opportunity ahead for Guardian. Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly, an insurer with over 150 years’ experience in providing financial products and services.…

Guardian talks protection

1
HOW OUR NEW INCOME PROTECTION PRODUCT IMPROVES CERTAINTY AT CLAIM 12:48

acum 2 years12:48

12:48

In this podcast, John talks to our Head of Claims, Phil Deacon, about our new Income Protection which went live at the start of April. The new Income Protection cover – like our Life, Critical Illness, Combined, and optional Children’s Critical Illness covers – has been designed to give more certainty at claim. John and Phil discuss our use of an ‘own job’ definition, as opposed to the more traditional ‘own occupation’, and talk about the flexibility provided at claim. Phil also explains more about the thinking behind our decision to include Premium Waiver as standard at 28 days regardless of deferred period. He describes how this helps us provide better support, identifying where customers may need help before they make a full claim, and talks listeners through examples of the bespoke rehabilitation support provided through HALO.…

Guardian talks protection

1
Guardian's white paper helping advisers rise to the challenge of the cost of living crisis 14:48

acum 2 years14:48