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Chris Wilkinson: First Retail Group managing director on the rise in online shopping outlets charging for returns

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Content provided by NZME and Newstalk ZB. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by NZME and Newstalk ZB or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Experts believe a changing retail market and the evolution of influencers have forced online companies to make some changes.

British e-retailer ASOS has confirmed it plans to charge shoppers to return items unless they keep £40 of their order.

Meanwhile, Boohoo recently introduced a freight charge into New Zealand, Nike has stopped shipping here altogether and other brands have reduced their availability for Kiwi customers.

Chris Wilkinson from First Retail Group says consumers need to accept that this is the way of the future.

"Abuse is certainly causing most of these retailers in the UK big challenges."

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See omnystudio.com/listener for privacy information.

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7814 episoade

Artwork
iconDistribuie
 
Manage episode 439070737 series 2098282
Content provided by NZME and Newstalk ZB. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by NZME and Newstalk ZB or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Experts believe a changing retail market and the evolution of influencers have forced online companies to make some changes.

British e-retailer ASOS has confirmed it plans to charge shoppers to return items unless they keep £40 of their order.

Meanwhile, Boohoo recently introduced a freight charge into New Zealand, Nike has stopped shipping here altogether and other brands have reduced their availability for Kiwi customers.

Chris Wilkinson from First Retail Group says consumers need to accept that this is the way of the future.

"Abuse is certainly causing most of these retailers in the UK big challenges."

LISTEN ABOVE

See omnystudio.com/listener for privacy information.

  continue reading

7814 episoade

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