Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Content provided by Evan Hoffman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Evan Hoffman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
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EP: 232 Nathan Keller w/ Free2Grow - AI Answering Services Evolution Mastering Growth
Manage episode 435224497 series 3391839
Content provided by Evan Hoffman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Evan Hoffman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
🚀 Exciting Insights from HVAC Revealed Podcast with Nathan Keller 🚀
We had an enlightening conversation with Nathan Keller on our latest episode of HVAC Revealed, and I wanted to share some key takeaways with our LinkedIn network. Nathan Keller, co-founder of Free to Grow, took us through the transformative journey of his company from a human-based call center to an AI-powered customer service enterprise. Here are the highlights:
🔑 Key Takeaways:
- AI Integration for Enhanced Efficiency: Transitioning from human agents to AI-powered customer service reduced costs, improved efficiency, and enabled 24/7 customer support. This evolution has allowed them to service more customers while ensuring high-quality interactions.
- Proactive Quality Assurance: By establishing a QA team to monitor calls and address customer frustrations proactively, Nathan’s company significantly improved their booking rates. This approach emphasizes fixing potential issues before they escalate.
- Trusting Intuition in Decision Making: Nathan stressed the importance of making decisions based on intuition rather than overanalyzing, which has been pivotal in the company's agile and growth-focused strategy.
Nathan’s journey illustrates both the challenges and opportunities that come with embracing AI in customer service. For more in-depth insights and to hear the full conversation, tune in to the latest episode of HVAC Revealed!
#HVACRevealed #AI #CustomerService #BusinessTransformation #Leadership #ProactiveManagement
Find Nathan:
On The Web: https://www.free-2-grow.com/
Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662
Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Service World Expo: https://www.serviceworldexpo.com/
On Purpose Media: https://onpurposemedia.ca
221 episoade
Distribuie
Manage episode 435224497 series 3391839
Content provided by Evan Hoffman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Evan Hoffman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
🚀 Exciting Insights from HVAC Revealed Podcast with Nathan Keller 🚀
We had an enlightening conversation with Nathan Keller on our latest episode of HVAC Revealed, and I wanted to share some key takeaways with our LinkedIn network. Nathan Keller, co-founder of Free to Grow, took us through the transformative journey of his company from a human-based call center to an AI-powered customer service enterprise. Here are the highlights:
🔑 Key Takeaways:
- AI Integration for Enhanced Efficiency: Transitioning from human agents to AI-powered customer service reduced costs, improved efficiency, and enabled 24/7 customer support. This evolution has allowed them to service more customers while ensuring high-quality interactions.
- Proactive Quality Assurance: By establishing a QA team to monitor calls and address customer frustrations proactively, Nathan’s company significantly improved their booking rates. This approach emphasizes fixing potential issues before they escalate.
- Trusting Intuition in Decision Making: Nathan stressed the importance of making decisions based on intuition rather than overanalyzing, which has been pivotal in the company's agile and growth-focused strategy.
Nathan’s journey illustrates both the challenges and opportunities that come with embracing AI in customer service. For more in-depth insights and to hear the full conversation, tune in to the latest episode of HVAC Revealed!
#HVACRevealed #AI #CustomerService #BusinessTransformation #Leadership #ProactiveManagement
Find Nathan:
On The Web: https://www.free-2-grow.com/
Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662
Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Service World Expo: https://www.serviceworldexpo.com/
On Purpose Media: https://onpurposemedia.ca
221 episoade
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Similar cu HVAC Success Secrets: Revealed
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
…
continue reading
Welcome to "The Growth Gear with Tim Jordan," a podcast where business meets high velocity. We're about finding that pivotal Growth Gear – your own monumental shift that redefines your business journey by exploring a wide range of topics, including the rise of new brands, the intricacies of digital marketing, the power of a motivated mindset, and sophisticated strategies for today's marketplaces. Join us on "The Growth Gear" and embrace the momentum. It's more than growth – it's about achiev ...
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
…
continue reading
Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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continue reading
The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
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continue reading
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