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Valentin Radu, The Art and Science of Maximizing Customer Lifetime Value - Innova.buzz 633
Manage episode 433018163 series 2436182
Content provided by Dr Jürgen Strauss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr Jürgen Strauss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Our guest in this episode is Valentin Radu, a visionary entrepreneur and the founder and CEO of OmniConvert. Valentin's journey from a DJ at radio stations to a pioneer in customer value optimization highlights his diverse background and passion for understanding customer behavior. In this episode, he shares insights on maximizing customer lifetime value and the importance of creating exceptional customer experiences.
Key points discussed include:
- The three pillars of customer value optimization: quality products, outstanding customer experience, and effective marketing.
- Leveraging data for customer insights using models like RFM (Recency, Frequency, Monetary).
- The transformative role of AI and NLP in enhancing customer engagement and operational efficiency.
Listen to the podcast to find out more.
206 episoade
Distribuie
Manage episode 433018163 series 2436182
Content provided by Dr Jürgen Strauss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr Jürgen Strauss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Our guest in this episode is Valentin Radu, a visionary entrepreneur and the founder and CEO of OmniConvert. Valentin's journey from a DJ at radio stations to a pioneer in customer value optimization highlights his diverse background and passion for understanding customer behavior. In this episode, he shares insights on maximizing customer lifetime value and the importance of creating exceptional customer experiences.
Key points discussed include:
- The three pillars of customer value optimization: quality products, outstanding customer experience, and effective marketing.
- Leveraging data for customer insights using models like RFM (Recency, Frequency, Monetary).
- The transformative role of AI and NLP in enhancing customer engagement and operational efficiency.
Listen to the podcast to find out more.
206 episoade
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