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Transforming the Retail Employee & Customer Experience

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Manage episode 460124880 series 3530614
Content provided by Matt Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

In this episode, Matt Mueller interviews Allan Malcomson, managing director at Canadian Tire and president of Meerby, discussing the transformation of customer and employee experiences in retail. Allan shares insights on the challenges faced in enhancing customer service, the innovative solutions implemented through Meerby, and the impact of technology on operational efficiency. The conversation highlights the importance of understanding customer needs, employee engagement, and the future of retail innovation.
More about Allan:
LinkedIn- https://www.linkedin.com/in/allan-malcomson-b18b58b5/
Meerby LinkedIn- https://www.linkedin.com/company/meerby/
Canadian Tire- https://www.canadiantire.ca/en.html

Thanks for checking out this episode of innovate ON purpose.
Learn more about Matt Mueller here:
1. Website: https://themindfulinnovator.com
2. LinkedIn: https://www.linkedin.com/in/mattmuellerinnovation/
3. Facebook: https://www.facebook.com/Matthew.F.Mueller/
4. Instagram: https://www.instagram.com/mattmuellerinnovation/
5: Twitter: https://twitter.com/MattMuellerInv8
6. TikTok: https://www.tiktok.com/@mattmuellerinnovation

  continue reading

31 episoade

Artwork
iconDistribuie
 
Manage episode 460124880 series 3530614
Content provided by Matt Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

In this episode, Matt Mueller interviews Allan Malcomson, managing director at Canadian Tire and president of Meerby, discussing the transformation of customer and employee experiences in retail. Allan shares insights on the challenges faced in enhancing customer service, the innovative solutions implemented through Meerby, and the impact of technology on operational efficiency. The conversation highlights the importance of understanding customer needs, employee engagement, and the future of retail innovation.
More about Allan:
LinkedIn- https://www.linkedin.com/in/allan-malcomson-b18b58b5/
Meerby LinkedIn- https://www.linkedin.com/company/meerby/
Canadian Tire- https://www.canadiantire.ca/en.html

Thanks for checking out this episode of innovate ON purpose.
Learn more about Matt Mueller here:
1. Website: https://themindfulinnovator.com
2. LinkedIn: https://www.linkedin.com/in/mattmuellerinnovation/
3. Facebook: https://www.facebook.com/Matthew.F.Mueller/
4. Instagram: https://www.instagram.com/mattmuellerinnovation/
5: Twitter: https://twitter.com/MattMuellerInv8
6. TikTok: https://www.tiktok.com/@mattmuellerinnovation

  continue reading

31 episoade

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