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How Cisco's $180B Approach to Customer Service Differs from Yours | Liz Centoni, Chief Customer Experience Officer at Cisco

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Content provided by Graystoke Networks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Graystoke Networks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Join Liz Centoni, Chief Customer Experience Officer at Cisco, as she shares her insights on leveraging AI to revolutionize customer experience. Discover how Cisco is utilizing generative AI, machine learning, and co-creation to automate tasks, provide self-service options, and deliver predictive customer support. Learn about the challenges and opportunities in implementing AI at scale in a large enterprise.

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1035 episoade

Artwork
iconDistribuie
 
Manage episode 423380904 series 1225373
Content provided by Graystoke Networks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Graystoke Networks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Join Liz Centoni, Chief Customer Experience Officer at Cisco, as she shares her insights on leveraging AI to revolutionize customer experience. Discover how Cisco is utilizing generative AI, machine learning, and co-creation to automate tasks, provide self-service options, and deliver predictive customer support. Learn about the challenges and opportunities in implementing AI at scale in a large enterprise.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

1035 episoade

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