ServiceNow FY22 Q1 Earnings: Customer “Stickiness” Has Served Them Well

Insights for IT Negotiations

ServiceNow’s FY22 is off to a strong start, with a Q1 subscription revenue of $1.63B representing 26% growth year-over-year. ServiceNow closed 52 transactions in the quarter with over $1M in new annual contract value, an increase of 41%. ServiceNow has over 1,400 customers paying them over $1M per year, with the average annual spend among that group coming in at $3.9M. ServiceNow continues to leverage the “stickiness” of their customer base to expand their portfolios to include more products across their various workflows - Creator, Customer, Employee and Technology (formerly IT). In this podcast, ServiceNow Practice Leader, Adam Mansfield, discusses what customers should expect from ServiceNow over the course of the upcoming year as ServiceNow works towards their goal of becoming a $15B plus company by 2026. He also shares how customers can leverage ServiceNow’s clear goals during their upcoming ServiceNow negotiations and renewals. Host: Adam Mansfield: https://bit.ly/3rPGp8r ServiceNow Commercial Advisory Services: https://bit.ly/3ls6VDt