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The Dawning of the Age of the Empowered Consumer
Manage episode 245824259 series 2082069
Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill.
The Great Insurance Debate: Who Owns the Customer—Agent or Carrier?
For Lemonade, Pink in Germany Is (at Least Temporarily) Verboten
What’s the Deal With Millenial Pink?
#FreethePink
86 episoade
Manage episode 245824259 series 2082069
Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill.
The Great Insurance Debate: Who Owns the Customer—Agent or Carrier?
For Lemonade, Pink in Germany Is (at Least Temporarily) Verboten
What’s the Deal With Millenial Pink?
#FreethePink
86 episoade
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