It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Episode 3 - Brian Cobb
Manage episode 247684490 series 2580659
Content provided by International Airport Review Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by International Airport Review Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
A passenger’s experience within an airport is of the utmost importance, for any airport regardless of size or location. For the third episode in International Airport Review’s podcast series, our editor Tara Nolan spoke to Brian Cobb, Vice President of Customer Experience and Chief Innovation Officer at Cincinnati / Northern Kentucky International Airport to discover potential approaches when trying to secure a positive passenger journey.
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36 episoade
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Manage episode 247684490 series 2580659
Content provided by International Airport Review Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by International Airport Review Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
A passenger’s experience within an airport is of the utmost importance, for any airport regardless of size or location. For the third episode in International Airport Review’s podcast series, our editor Tara Nolan spoke to Brian Cobb, Vice President of Customer Experience and Chief Innovation Officer at Cincinnati / Northern Kentucky International Airport to discover potential approaches when trying to secure a positive passenger journey.
…
continue reading
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Similar cu International Airport Review Podcast
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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