198: How To Systemise Your Business To Increase Quality And Profitability With John Tonkin & Kevin Bees, Profit Maximisation Expert

Life Changing Questions For Business Owners

From a corporate learning and development background, John Tonkin has worked with some of Australia's leading companies. The common thread was systems – helping the team to do the right thing the right way at the right time. After 12 years of valuable corporate experience, John launched his first business in 2000, specialising in business systems. It was all about bringing big business practices to the small business world where the focus on ROI is so much stronger and the investment of the owner is straight from the heart.

Since founding Brain in a Box in 2007, John now specialises in helping business owners to balance the demands of running the business, creating and keeping their systems up to date, and guiding the team as they work with renewed enthusiasm, accountability and client focus. With hundreds of clients covering the whole business spectrum, John has a practical understanding of the challenges and needs of those business owners who strive to improve their businesses by strengthening their systems. John gets a kick out of hearing proud owners and team members sound surprised when they see their systems working the way they were always supposed to. The pride they develop in their revitalised business reflects the practical, direct approach to developing systems that John has carefully honed over the past 35 years, supported by the award-winning Brain in a Box team. It works.

John Tonkin shared in this episode:

• Businesses are only in business because they can manage risk and benefit well

• The benefits of systems for business owners which include… Capture systems in Google site / Sharepoint / confluence

• Where do we start with systems?

• What are we systemising?

• The importance of identifying processes and determining their value in improving business operations

• Outline a mind map of the whole business (Mkt, sales, delivery, admin)

• Prioritise the systems that will add the biggest value to the business if they were created

• How to capture systems with text, video, flowcharts - this really depends on the learning style of your team members

• The importance of having systems in place to ensure client satisfaction and business success

• As you document the systems, work through how to improve the process and create the one best way

• The importance of having systems in place to ensure client satisfaction and business success

• Why it is important to identify the risks and what can go wrong, and write those down and create on those in a system/process

• The importance of looking for gaps and problems in business operations before they cause issues

• Why it is important to TEST the systems and make sure the standard works.

• Why it is important that the person making the system has the holistic overview.

• His Life-changing question: “What don’t I see?” Keith Cunningham This is a good way to identify gaps

• There is no magic way, start where you are use what you have and do what you can.

• And much more…

Resources Mentioned In The Show:

Cost of Inefficiency: braininabox.com.au/cost-of-inefficiency (time cost quality)

11 Steps to Better Systems (eBook): Just jump into any blog article and click the link on the right-hand side to download the eBook: https://www.braininabox.com.au/blog/

The Road Less Stupid: Keith Cunningham: https://www.amazon.com/Road-Less-Stupid-Keith-Cunningham/dp/0984659269

If you would like more insights on profit maximization for your business, visit www.ProfitHive.com.au