218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer

Navigating the Customer Experience

Content provided by Yanique Grant, Customer Experience Strategist, Entrepreneur, Yanique Grant, and Customer Experience Strategist. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Yanique Grant, Customer Experience Strategist, Entrepreneur, Yanique Grant, and Customer Experience Strategist or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

9M ago 19:52

MP3•Pagina episodului

Send us a text

Dave Singer is Verint’s Global Vice President, Go-To-Market Strategy. Singer is responsible for driving the GTM strategy for Verint’s Workforce Engagement solutions, and the Verint industry leading Open CCaaS Platform. The strategy is based on developing innovative messaging and offerings both partner and direct that drive customer centric differentiation and aligned value with both customer needs and expectations.

Singer joined Verint in 2002 and has held a variety of roles in Verint including Director of Solution Consultants, RVP of Solution Principles, and most recently RVP, Presales, focusing on Solution Consulting and Innovation. Prior to Verint, Dave was a Principal at eLoyalty and a Software Architect at IBM.

Questions

We always like to give our guests an opportunity to share in their own words a little bit about your journey, how it is that you got from where yo

140 episoade

#Customerexperience #Customerservice #Leadership #Servicerecovery #Customer Experience Strategist #Entrepreneur #Marketing #Business #Careers #Podcasting Education #Self-Improvement #Yanique Grant