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887: Pivoting Operations with Pivot Hotels

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Manage episode 431001793 series 1167923
Content provided by No Vacancy Live. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by No Vacancy Live or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.

Topics discussed include:

Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.

The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.

Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.

Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.

Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.

Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.

Visit NoVacancyNews.com to learn more!

  continue reading

1401 episoade

Artwork
iconDistribuie
 
Manage episode 431001793 series 1167923
Content provided by No Vacancy Live. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by No Vacancy Live or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.

Topics discussed include:

Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.

The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.

Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.

Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.

Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.

Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.

Visit NoVacancyNews.com to learn more!

  continue reading

1401 episoade

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