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OneSPARKS: How Experience Communications as a Service can improve your Strategy
Manage episode 308443051 series 2978621
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In today’s episode, we’ll be discussing the Unified Communications and Contact Centre market and the benefits of implementing a XCaaS strategy.
We review Experience Comms as a Service (XCaaS) and how a centralised UC and Contact Centre strategy can lead to big improvements in customer experience.
Our first guest is Oli Caudwell, Strategic Acquisitions Manager at Onecom. Oli has immense experience within the telecoms industry, assisting UK businesses with their operational efficiencies and improved CX through digital transformation. Oli supports Onecom's customers to ensure they can collaborate and communicate seamlessly through Cloud UC, Contact Centre and Connectivity.
James Vernon is Senior Enterprise Executive at 8x8, one of the largest providers of Voice over IP products and are leading the transformation in the 'UCaaS & CCaaS' Cloud Communication industry. James has been working in the industry for nearly 25 years and is an experienced professional in Cloud Communication services.
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