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#140 - Navigating the ServiceTitan KPI Minefield with Danny Peavey

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Manage episode 436465046 series 2902088
Content provided by John Wilson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by John Wilson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry.
What starts with a talk on the importance of site visits and peer comparisons then turns to the complexities of ServiceTitan and the importance of knowing what to do with all that data. Do your employees know how to effectively use KPIs and the data you’re gaining from your business?
Learn more about Sagan Passport and what it can do for your home service business hiring needs:
Episode Hosts: 🎤
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Episode Guest:
Danny Peavey: @heydannypeavy on Twitter
Learn More About Home Service Engine Here
Learn More About What ServiceTitan Can Do For Your Business
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.

Send us a text

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

Leave us a Review
More Ways To Connect

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

  continue reading

Capitole

1. Introduction (00:00:00)

2. Sagan Passport and Overseas Hiring (00:00:31)

3. Danny Peavy of Home Service Engine (00:01:26)

4. The Power of Site Visits (00:02:28)

5. Making Data-Driven Decisions in ServiceTitan (00:04:56)

6. The Messiness of Data (00:07:17)

7. Key Metrics and KPIs (00:10:39)

8. The Importance of Peer Comparison (00:15:32)

9. Launching the Home Service Scorecard (00:24:22)

10. Farewells (00:27:14)

161 episoade

Artwork
iconDistribuie
 
Manage episode 436465046 series 2902088
Content provided by John Wilson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by John Wilson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry.
What starts with a talk on the importance of site visits and peer comparisons then turns to the complexities of ServiceTitan and the importance of knowing what to do with all that data. Do your employees know how to effectively use KPIs and the data you’re gaining from your business?
Learn more about Sagan Passport and what it can do for your home service business hiring needs:
Episode Hosts: 🎤
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Episode Guest:
Danny Peavey: @heydannypeavy on Twitter
Learn More About Home Service Engine Here
Learn More About What ServiceTitan Can Do For Your Business
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.

Send us a text

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

Leave us a Review
More Ways To Connect

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

  continue reading

Capitole

1. Introduction (00:00:00)

2. Sagan Passport and Overseas Hiring (00:00:31)

3. Danny Peavy of Home Service Engine (00:01:26)

4. The Power of Site Visits (00:02:28)

5. Making Data-Driven Decisions in ServiceTitan (00:04:56)

6. The Messiness of Data (00:07:17)

7. Key Metrics and KPIs (00:10:39)

8. The Importance of Peer Comparison (00:15:32)

9. Launching the Home Service Scorecard (00:24:22)

10. Farewells (00:27:14)

161 episoade

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