From Telecom to Fintech Bentzi Aviv on Personalization and the Future of Banking

PayPod: The Payments and Fintech Podcast

Episode Topic

In this episode of Pay Pod, host Kevin Rosenquist welcomes Bentzi Aviv, the Global Head of Fintech Solutions at Amdocs. With over 20 years of experience, Bentzi shares his journey from a software engineer to his current leadership role. The conversation delves into his insights on work-life balance, the evolving role of technology in financial services, and the importance of a personalized approach in banking. Bentzi highlights the need for financial institutions to adapt to technological advancements and regulatory changes to remain competitive and meet customer expectations.

Lessons You’ll Learn

Listeners will gain valuable insights into the significance of personalization in financial services and how it can create a trusted advisor relationship between banks and their customers. Bentzi discusses the importance of understanding customer needs and leveraging technology to provide tailored solutions. He also emphasizes the role of AI in enhancing decision-making processes and improving customer experiences. Additionally, Bentzi shares his personal strategies for achieving work-life balance, underscoring the importance of having a supportive partner and engaging in activities that allow for mental rejuvenation.

About Our Guest

Bentzi Aviv is the Global Head of Fintech Solutions at Amdocs, a leading software and services provider to communications and media companies. With a career spanning over two decades, Bentzi has held various roles within Amdocs, from software engineering to project management and sales. His diverse experience across different sectors has equipped him with a unique perspective on the financial services industry. Bentzi's passion for technology and commitment to continuous learning have been pivotal in his professional growth, making him a key player in driving Amdocs' fintech innovations.

Topics Covered

This episode covers a wide range of topics, including the evolution of Bentzi Aviv's career at Amdocs, the challenges faced by financial institutions in adopting new technologies, and the critical role of personalization in banking. Bentzi explains how regulatory changes, such as the introduction of open banking APIs, are reshaping the financial landscape. He also discusses the potential of AI to revolutionize various aspects of banking, from customer service to risk management. The conversation provides practical advice for professionals looking to advance their careers and achieve a healthy work-life balance.