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Business Operations - Deep Dive 4: Measuring Quality
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Episode 4: Measuring Quality
In this episode of PEELC Strategy Productions, we explore the fascinating world of measuring quality in business operations. Quality is the backbone of customer satisfaction and business success, but how do companies ensure their products and services meet the highest standards?
We break down the key methods businesses use to monitor and maintain quality, including customer feedback, specification checks, and the use of mystery shoppers. Dive into the principles of Total Quality Management (TQM) and Kaizen, discovering how these approaches help businesses improve efficiency, reduce waste, and keep customers happy.
Plus, we share a fictional case study of Artisan Chocolate Co., a luxury brand that balances quality assurance with continuous improvement.
Whether you’re revising for your GCSE Business Studies or curious about how businesses operate behind the scenes, this episode is packed with real-world insights to keep you engaged and informed.
Stream now on BuzzSprout, Spotify, Apple Podcasts, YouTube, and more!
Don’t forget to follow for updates and share your thoughts with us—your feedback is key to our quality improvement! 😉
Credits: Audio and AI assistance powered by Google Notebook LM.
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