E1: New Look and Stokke
Manage episode 395490497 series 3549895
In the first ever episode of Delivering Success, we're joined by Rachel Troke, Senior Product Manager at New Look, and Martin Weis, Global E-Commerce Operations Manager at Stokke, to explore the world of e-commerce returns.
Our guests discuss the expectations that online shoppers have from a returns experience, and the cost - to retailers - of not getting that experience right.
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5 episoade