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Ep 335: Building efficient out-of-home delivery networks

21:30
 
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Manage episode 400842069 series 2068608
Content provided by Ian Kerr and Postal Hub Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Kerr and Postal Hub Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

How can delivery companies build efficient out-of-home delivery networks? Cédric Hervet, co-founder and Chief Product Officer at Kardinal, discusses the challenges industry players face in finding the best locations for PUDOs and lockers in terms of profitability and customer coverage:

  • Why delivery companies are considering out-of-home delivery
  • Differences between B2B and B2C parcel delivery
  • First-time delivery
  • Delivery density
  • Cost per delivery
  • Key factors in making out-of-home delivery a success
  • Customer expectations
  • Having trusted PUDO partners
  • Offering customers multiple delivery options, including residential and out-of-home
  • C2C deliveries
  • Quality of service, cell availability at parcel lockers, PUDO staff training
  • Challenges in building effective out-of-home delivery networks
  • Connecting to existing OOH networks
  • Network and territory coverage
  • Defining what coverage means for each delivery area
  • Optimising the process for building OOH networks
  • Anticipating parcel hold times

  continue reading

358 episoade

Artwork
iconDistribuie
 
Manage episode 400842069 series 2068608
Content provided by Ian Kerr and Postal Hub Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Kerr and Postal Hub Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

How can delivery companies build efficient out-of-home delivery networks? Cédric Hervet, co-founder and Chief Product Officer at Kardinal, discusses the challenges industry players face in finding the best locations for PUDOs and lockers in terms of profitability and customer coverage:

  • Why delivery companies are considering out-of-home delivery
  • Differences between B2B and B2C parcel delivery
  • First-time delivery
  • Delivery density
  • Cost per delivery
  • Key factors in making out-of-home delivery a success
  • Customer expectations
  • Having trusted PUDO partners
  • Offering customers multiple delivery options, including residential and out-of-home
  • C2C deliveries
  • Quality of service, cell availability at parcel lockers, PUDO staff training
  • Challenges in building effective out-of-home delivery networks
  • Connecting to existing OOH networks
  • Network and territory coverage
  • Defining what coverage means for each delivery area
  • Optimising the process for building OOH networks
  • Anticipating parcel hold times

  continue reading

358 episoade

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