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Ep 342: Matkahuolto delivering parcels across Finland and the Nordics

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Manage episode 411229323 series 2068608
Content provided by Ian Kerr and Postal Hub Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Kerr and Postal Hub Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics:

  • History of Matkahuolto carrying parcels
  • Matkahuolto's public transport roots
  • B2B, B2C and C2C deliveries
  • Interacting with C2C via mobile apps as well as in-store
  • Residential delivery and out-of-home delivery
  • Matkahuolto's service point network
  • Finnish consumers' delivery preferences
  • Size of Matkahuolto's parcel locker network and service point network
  • Density of out-of-home network
  • Location of Matkahuolto parcel lockers
  • Cross-border delivery and delivery partners, including Omniva, GLS and Bring
  • Matkahuolto's sustainability commitments
  • Customer experience and parcel lockers
  • Using agnostic parcel locker networks and own parcel locker network
  • Smartmile acquisition
  • Publishing parcel locker data
  • Redirecting parcels to nearby PUDO points

  continue reading

350 episoade

Artwork
iconDistribuie
 
Manage episode 411229323 series 2068608
Content provided by Ian Kerr and Postal Hub Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Kerr and Postal Hub Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics:

  • History of Matkahuolto carrying parcels
  • Matkahuolto's public transport roots
  • B2B, B2C and C2C deliveries
  • Interacting with C2C via mobile apps as well as in-store
  • Residential delivery and out-of-home delivery
  • Matkahuolto's service point network
  • Finnish consumers' delivery preferences
  • Size of Matkahuolto's parcel locker network and service point network
  • Density of out-of-home network
  • Location of Matkahuolto parcel lockers
  • Cross-border delivery and delivery partners, including Omniva, GLS and Bring
  • Matkahuolto's sustainability commitments
  • Customer experience and parcel lockers
  • Using agnostic parcel locker networks and own parcel locker network
  • Smartmile acquisition
  • Publishing parcel locker data
  • Redirecting parcels to nearby PUDO points

  continue reading

350 episoade

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