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30. Inside Transformational Internal Communication
Manage episode 435134374 series 3444087
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In this episode, we explore the current state of internal communications, including topics such as gatekeeping, psychological safety, and the issue of a listening crisis within organizations. Our guest, Ruth Musembi, who is an Associate Managing Partner at Hill+Knowlton Strategies, provides valuable insights on how to strike a balance between overlistening and not getting enough information. Learn how to recognize subtle signs of disengagement and implement effective internal communication strategies that can improve the overall customer experience.
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