358: Empowering Teams for Exceptional Club Dining Experiences w/ Steve Salzman, Club at Carlton Woods

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Join us for an insightful conversation with Steve Salzman, GM and COO of the Club of Carlton Woods, as we uncover his methodologies for transforming the club’s food and beverage offerings.
By hiring a CEC certified executive chef, Steve has introduced unparalleled quality and service, fostering an environment where member pride and satisfaction soar.
Learn how the thoughtful care of members' guests translates into a rewarding atmosphere for everyone involved, making the private club industry a fulfilling field for professionals.
Discover the secrets behind creating memorable club member experiences as we dive into the importance of empowering team members.
We'll share riveting anecdotes about the magic that happens when employees are freed to make member-centric decisions. Listen as we discuss the journey of building a world-class culinary team at Carlton Woods, featuring insights from certified master chef Russell Scott. With stories of mentorship and leadership, this episode emphasizes the importance of nurturing personal connections and maintaining high standards to deliver exceptional dining experiences. Don’t miss out on these transformative strategies that can set your club apart.
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Capitole

1. Elevating Private Club Experience (00:00:00)

2. Creating Memorable Club Member Experiences (00:14:12)

3. Building World-Class Culinary Teams (00:23:31)