395: Leading with Pride & Authenticity w/ Dana Cancellaro, CCM

Private Club Radio Show

We sit down with Dana Cancellaro, the dynamic Chief Operating Officer and General Manager of Crestmont Country Club. Dana shares her incredible journey, from working in sales and hospitality to becoming a trailblazer in the private club industry. We dive into her personal and professional experiences as an openly gay club manager, discussing the challenges and triumphs of fostering inclusivity and equity in a traditionally exclusive space.
Dana also reveals the pivotal moments in her career, including how embracing her authentic self led to major breakthroughs in her leadership style. She offers valuable insights on handling difficult members, the importance of mentorship, and the power of small changes that can make a big impact. Whether you're a club management veteran or just starting out, Dana’s story is full of inspiration, humor, and practical advice for navigating the evolving world of private clubs.
Tune in for an engaging conversation filled with leadership lessons, real-world advice, and a lots of laughs along the way!

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Capitole

1. Inclusivity and Equity in Club Management (00:00:00)

2. Navigating Inclusivity in Club Management (00:08:31)

3. Handling Club Member Complaints (00:16:22)

4. Constructive Feedback and Self-Improvement (00:19:11)

5. Mentorship and Club Management Experiences (00:22:46)