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E013 - CaixaBank, del Big Data a la Transformación de la Experiencia de Cliente

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Manage episode 229172062 series 1909664
Content provided by Carlos Iglesias. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Carlos Iglesias or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Las notas completas del episodio aquí: https://carlosiglesias.info/e013 Únete a la comunidad en Facebook: https://www.facebook.com/En-el-Mundo-Real-2007606316176508 Contáctame por Twitter: https://twitter.com/CarlosTheSailor Conéctame en Linkedin: https://www.linkedin.com/in/carlosiglesiaspichel/ Suscríbete a mi canal de YouTube: https://www.youtube.com/c/CarlosIglesias-CarlosTheSailor Suscríbete al podcast en iTunes: https://itunes.apple.com/es/podcast/en-el-mundo-real/id1329076851 -------------------------------------------- Implicar a todos los departamentos, evangelizar e impartir formaciones mensualmente a todos los empleados, elevar la Experiencia de Cliente a una premisa de dirección. Esto es lo que está haciendo CaixaBank, y así nos lo cuenta en esta entrevista Carles Grau, responsable del Laboratorio de Experiencia de Cliente. Las notas completas del episodio aquí: https://carlosiglesias.info/e013
  continue reading

70 episoade

Artwork
iconDistribuie
 
Manage episode 229172062 series 1909664
Content provided by Carlos Iglesias. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Carlos Iglesias or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Las notas completas del episodio aquí: https://carlosiglesias.info/e013 Únete a la comunidad en Facebook: https://www.facebook.com/En-el-Mundo-Real-2007606316176508 Contáctame por Twitter: https://twitter.com/CarlosTheSailor Conéctame en Linkedin: https://www.linkedin.com/in/carlosiglesiaspichel/ Suscríbete a mi canal de YouTube: https://www.youtube.com/c/CarlosIglesias-CarlosTheSailor Suscríbete al podcast en iTunes: https://itunes.apple.com/es/podcast/en-el-mundo-real/id1329076851 -------------------------------------------- Implicar a todos los departamentos, evangelizar e impartir formaciones mensualmente a todos los empleados, elevar la Experiencia de Cliente a una premisa de dirección. Esto es lo que está haciendo CaixaBank, y así nos lo cuenta en esta entrevista Carles Grau, responsable del Laboratorio de Experiencia de Cliente. Las notas completas del episodio aquí: https://carlosiglesias.info/e013
  continue reading

70 episoade

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