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#42 - Creating Memorable Customer Experiences w/ Tyler Jensen (Part 1)
Manage episode 436292868 series 3585111
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This episode of RDR is the first part of a conversation between Scott and Tyler Jensen, founder of Insurarisk University. Tyler is a speaker on top performance, a certified insurance counselor & an optimist coach.
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Episode Markers:
(0:00) - Episode Intro
(1:30) - Show Start
(1:55) - What is an Optimist Coach?
(4:00) - Strategies to Stay Optimistic
(6:45) - Value & Experience
(10:15) - Embedding in Onboarding Process
(12:15) - Don't Trust Your Memory & Being Seen
(13:15) - Employee Experience
(13:45) - Becoming Referable & Culture
(15:00) - Key Elements to Creating Culture
(17:15) - Craving to be Recognized
(18:30) - Empowering Team Members & Integrity
(20:15) - Insurarisk University & Connecting with Tyler
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Scott Grates Links:
Referrals Done Right Book Pre Sales - https://www.referralsdonerightbook.com
Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332
Insurance Agency Optimization - https://www.agencyoptimization.com
Scott Grates Website - https://www.scottgrates.com
Love Living Local - https://www.instagram.com/lovelivinglocal315
Scott's FB - https://www.facebook.com/scott.grates.1
Instagram - https://www.instagram.com/scottgrates
Tyler Jensen's Links:
Tyler's Website - https://www.tylerjjensen.com
Insurarisk Website- https://www.insurariskuniversity.com/
Instagram - https://www.instagram.com/tyler_j_jensen
Facebook - https://www.facebook.com/profile.php?id=61558802128625
Linkedin - https://www.linkedin.com/in/tyler-jensen
YouTube - https://www.youtube.com/channel/UC5IDcFyXDaIs1MxMNJYDB8w
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The Referrals Done Right Podcast is sharing the secrets to creating infinite opportunities to grow your small business. Hosted by Scott Grates.
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