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Content provided by Oliver Banks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Oliver Banks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
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315: The 10-Second Customer Journey
Manage episode 444101713 series 2978503
Content provided by Oliver Banks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Oliver Banks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
In the digital world, consumers have an incredible volume of choice, with great visibility but also subject to near infinite distractions. So as retailers, when we have a moment of a customer's attention, we need to consider how to make the most of it. Todd Unger, the Chief Experience Officer of the American Medical Association and author of The 10-Second Customer Journey joins to explore more and share how commerce companies can drive meaningful transformation.
Listen to this episode to hear:
- How customer perception is rapidly formed.
- Why there are no excuses not to offer a state-of-the-art customer experience.
- How to understand the customer journey from your customer's point of view.
The show notes are at www.obandco.uk/315.
300 episoade
Distribuie
Manage episode 444101713 series 2978503
Content provided by Oliver Banks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Oliver Banks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
In the digital world, consumers have an incredible volume of choice, with great visibility but also subject to near infinite distractions. So as retailers, when we have a moment of a customer's attention, we need to consider how to make the most of it. Todd Unger, the Chief Experience Officer of the American Medical Association and author of The 10-Second Customer Journey joins to explore more and share how commerce companies can drive meaningful transformation.
Listen to this episode to hear:
- How customer perception is rapidly formed.
- Why there are no excuses not to offer a state-of-the-art customer experience.
- How to understand the customer journey from your customer's point of view.
The show notes are at www.obandco.uk/315.
300 episoade
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…
continue reading
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Find distressed properties for pennies on the dollar and turn them for huge profits!
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
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continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
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