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Helping Customers and Clients with Service Visits and Data
Manage episode 400363263 series 3293041
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Gary Jones, Managing Director of Verify, delves into the evolving landscape of field services in the financial and utility sectors, emphasizing a shift from traditional debt collection to a more nuanced approach focusing on customer support and data collection. He discusses the impact of recent socio-economic changes on customer vulnerability and the integration of technology in field services.
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