))
Improving Communication Intelligibility
Manage episode 388745812 series 3293041
Content provided by ROStrategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ROStrategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
In this discussion, Ewan Willars from Amplified Global discusses the nuanced differences between readability and intelligibility in customer communications, particularly in the context of legal and financial services.
The discussion explores the implications of these concepts for consumer understanding, legal compliance, and effective communication.
Emphasizing the importance of intelligibility over mere readability, the conversation delved into the challenges and future directions of customer communications, highlighting the role of AI and innovative approaches in enhancing consumer comprehension and decision-making.
More at www.ro-ar.com
More insights and videos at https://www.ro-ar.com
127 episoade
Distribuie
