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Customer Experience is Critical

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Content provided by IoTSSA and IoTSSA (Internet of Things Security Services Association). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by IoTSSA and IoTSSA (Internet of Things Security Services Association) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

From musician to IT Exec, Luis Giraldo, CXO at ScalePad takes a deep dive with Julian into growing an MSP into a thriving business. Luis has built and sold two IT Services businesses, worked on the vendor side of the equation and now defines himself as an MSP Advocate. All while still finding time to tour with Shakira for 6 months playing keyboards!

Luis talks about the nuances between loving tech and loving helping people with tech. Its all about creating an effective customer experience and focusing on the areas to scale and grow your business from the beginning and integrating into your company culture. Some excellent ideas and tips in this episode so be ready to take a few notes. You can connect with Luis through LinkedIN or email him directly at luis.giraldo@scalepad.com

  continue reading

100 episoade

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iconDistribuie
 
Manage episode 342485801 series 2883430
Content provided by IoTSSA and IoTSSA (Internet of Things Security Services Association). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by IoTSSA and IoTSSA (Internet of Things Security Services Association) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

From musician to IT Exec, Luis Giraldo, CXO at ScalePad takes a deep dive with Julian into growing an MSP into a thriving business. Luis has built and sold two IT Services businesses, worked on the vendor side of the equation and now defines himself as an MSP Advocate. All while still finding time to tour with Shakira for 6 months playing keyboards!

Luis talks about the nuances between loving tech and loving helping people with tech. Its all about creating an effective customer experience and focusing on the areas to scale and grow your business from the beginning and integrating into your company culture. Some excellent ideas and tips in this episode so be ready to take a few notes. You can connect with Luis through LinkedIN or email him directly at luis.giraldo@scalepad.com

  continue reading

100 episoade

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