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How to Teach Client Retention to Your Staff
Manage episode 297487394 series 2937187
Content provided by Spapreneur Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Spapreneur Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
On today's episode of the Spapreneur® Podcast, Ramona Rice is taking you through the steps of training your staff to focus on client retention. According to Harvard Business Review, a 5% increase in a small business's customer retention rate can increase the business's revenue by up to 95%.
Subscribe to the podcast on Apple Podcast, Spotify, or your favorite podcast app.
Topics Covered:
- Why Client Retention is the Key Metric in Your Business
- How to Calculate Client Retention
- When to calculate
- Ways to increase retention
Resources Mentioned
174 episoade
Distribuie
Manage episode 297487394 series 2937187
Content provided by Spapreneur Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Spapreneur Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
On today's episode of the Spapreneur® Podcast, Ramona Rice is taking you through the steps of training your staff to focus on client retention. According to Harvard Business Review, a 5% increase in a small business's customer retention rate can increase the business's revenue by up to 95%.
Subscribe to the podcast on Apple Podcast, Spotify, or your favorite podcast app.
Topics Covered:
- Why Client Retention is the Key Metric in Your Business
- How to Calculate Client Retention
- When to calculate
- Ways to increase retention
Resources Mentioned
174 episoade
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…
continue reading
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