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Customer Service is Sales
Manage episode 330792653 series 2976976
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Companies need to take customer service seriously. Consumers can go from wanting to do repeat business with you to telling everyone they know never to do business with you. Great customer service can create loyal repeat customers that drive sales for your business. Poor customer service drives your potential customers right to your competitors (who are more than happy to oblige). Customer service isn’t just being nice, showing up on time, and making sure customers are satisfied. Customer service that leads to sales is about delivering a great experience every time.
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