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How to Handle Conflict in Today’s Market with Alyson Rixner
Manage episode 374940778 series 3405010
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“If you go to surgery you certainly don’t want the doctor to be worried about the surgery!”
Alyson Rixner is the President of the Orlicki Group, and a good friend who’s got a lot to teach us about process and systems. I’m excited to share her story and insights with you in this episode.
We start talking about what your process IS, or should be, talk through how Alyson systematized her own business, and share the simple formula for more sales and better customer service, no matter what industry you are in.
If you’ve enjoyed this episode please leave us a 5 star review, share it with colleagues or friends in the Mortgage industry who can benefit and visit LoanTeamTraining.com for more.
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Connect with Alyson and her team: https://orlickigroup.com/
Loan Team Training is Powered by The Mortgage Marketing Animals
Show Highlights:
01:15 - The emotions in the Housing Market today
03:30 - How does the Orlicki Group manage emotions
05:10 - Positive self-talk is emotional management
07:45 - the importance of emotional intelligence
10:55 - Delivering what you promise
14:00 - Managing “broken promises”
22:10 - The formula for managing conflict
24:50 - Compassion is key
27:00 - Human Relations for Business
28:25 - “A losing situation where everyone won in the end.”
32:55 - “We learn more from our mistakes than we do from our wins”
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