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Communicate - booked guests
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Communicate with booked guests with holiday rental software.
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In this episode, we cover how holiday rental software can help you communicate with your guests.
In the Podcast Pointer, we look at the Add-On tool that helps you sell additional goods and services to your guests.
For more information on how Bookster holiday rental software can help your business, check out https://www.booksterhq.com/
The important bits
● [00:00] - Intro
● [01:03] - Communication
● [08:07] - Podcast Pointer
Key takeaways
● Holiday Rental Software will help you to communicate in four different ways:
1. Advertising to attract guests. Huge topic.
2. Communication with people who are interested in your holiday home but have some questions.
3. Communication with booked guests, and this can be before or after arrival at your holiday home.
4. Communication with those past guests to attract repeat bookings.
● You need to send functional communications, like requesting and confirming payment and damage deposit. And relationship building and experience building communications, like sharing information about the local area, and offering support for during the guest stay.
● Holiday rental software can help, from fixed uneditable emails, to fully editable and flexible emails.
● The emails that you choose should reflect how you want to run your business, and take into account the advantages and disadvantages of each option.
● Track what guests ask and when they ask it. When you see a trend, then get in there first. Actively send that information to your guests in your emails, and add it to your social media posts and website too.
● Offering add-ons can help you stand apart from your competitors to attract new bookings, earn higher revenue, and provide a better experience for your guests.
Next Episode
In the next episode we’ll be looking at how to earn higher revenue.
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