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Robert Marks - Chef Concierge San Diego Omni Hotel, Vice President of UICH International & Past President of Les Clefs d’Or USA
Manage episode 407262624 series 3561809
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Robert Marks is the Chef Concierge at the San Diego Omni Hotel, Vice President of UICH International & Past President of Les Clefs d’Or USA.
Learn more about Stiel and Steadman
Stiel and Steadman Service Solutions
Holly Stiel
Mary Steadman
Stiel and Steadman Service Solutions addresses the emotional components of navigating the various aspects of working with customers.
In addition to the emotional connections and personal skills involved, the core skills of communication, listening, questioning, and problem-solving give participants a tool belt filled with the skills necessary to deliver a consistent, quality, memorable experience.
We inspire, educate and demonstrate how you can take your organization to the next level through service excellence delivered by the heart.
One of our Service Solutions specialities is the understanding of Luxury. We define what Luxury Service is and take you through the senses of Luxury to assist you in the ability to provide memorable Service LOVE to this clientele. Stiel & Steadman teaching method applies all adult learning principles being highly interactive which includes dyads, triads and role plays.
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