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Part 1: How to Win Friends and Influence People - Build Better Relationships
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Dale Carnegie describes three techniques for building better relationships with your colleagues and customers. The first is to never criticise, complain or condemn. The second is to show honest and sincere appreciation. People perform better when they receive sincere praise. Thirdly, arouse an eager want. How will you see it from their point of view?...will it solve a problem for them? Will it make them look good?
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