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Player FM - Aplicație Podcast
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Episode 14 – Incident management
Manage episode 210420754 series 1533892
Content provided by Starling Developer and Starling Bank. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Starling Developer and Starling Bank or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
We discuss how Starling manages incidents, such as loss of app functionality caused by a bug or a fault at a third party, in order to get a quick and safe resolution. Communicating with and keeping customers informed during an incident is a key part of this, we talk through our approach. With lead engineer Sam Everington, social media manager Sarah Deakin, and your regular host Jason Maude.
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27 episoade
Distribuie
Manage episode 210420754 series 1533892
Content provided by Starling Developer and Starling Bank. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Starling Developer and Starling Bank or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
We discuss how Starling manages incidents, such as loss of app functionality caused by a bug or a fault at a third party, in order to get a quick and safe resolution. Communicating with and keeping customers informed during an incident is a key part of this, we talk through our approach. With lead engineer Sam Everington, social media manager Sarah Deakin, and your regular host Jason Maude.
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27 episoade
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Africa-focused technology, digital and innovation ecosystem insight and commentary.
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Player FM - Aplicație Podcast
Treceți offline cu aplicația Player FM !
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