Ep 98, Donna Weber, Onboarding Matters

Strikedeck Radio: Customer Success Live

Join Kristen Hayer in conversation with Donna Weber, President and Customer Onboarding Leader at Springboard Solutions as we talk about her book, "Onboarding Matters" and share some of her approaches. Check out these links: New Book: https://www.donnaweber.com/book Onboarding ≠ Implementation: https://www.donnaweber.com/post/onboarding-implementation The Neuroscience of Customer Onboarding: https://www.donnaweber.com/post/the-neuroscience-of-customer-onboarding Don’t Let New Customers Fall Through the Cracks: Four Ways to Nail the Handoff: https://www.donnaweber.com/post/don-t-let-new-customers-fall-through-the-cracks-four-ways-to-nail-the-handoff