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Bouw een service excellence organisatie

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Content provided by Beeckestijn Business School. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Beeckestijn Business School or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Eric de Haan is oprichter van Seven en gespecialiseerd in management van customer value, customer service en customer complaints. Eric helpt organisaties hun klantgevoeligheid en klachtenmanagement integraal te ontwikkelen. Hij schreef onder meer De Tao van Service, is co-auteur van het boek Service Excellence en ontwikkelde de Service Excellence Scheurkalender. Hij is voorzitter van het Gouden Oor Platform, van Stichting Gouden Oor en jurylid van de Gouden Oor Award voor de meest klantgevoelige organisatie.

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57 episoade

Artwork
iconDistribuie
 
Manage episode 312640240 series 3240188
Content provided by Beeckestijn Business School. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Beeckestijn Business School or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Eric de Haan is oprichter van Seven en gespecialiseerd in management van customer value, customer service en customer complaints. Eric helpt organisaties hun klantgevoeligheid en klachtenmanagement integraal te ontwikkelen. Hij schreef onder meer De Tao van Service, is co-auteur van het boek Service Excellence en ontwikkelde de Service Excellence Scheurkalender. Hij is voorzitter van het Gouden Oor Platform, van Stichting Gouden Oor en jurylid van de Gouden Oor Award voor de meest klantgevoelige organisatie.

  continue reading

57 episoade

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