{Ep 26} Resilience with Chantal from #Tinystays

Superhost Unveiled

Chantal from #tinystays in Ontario Canada tells her amazing story coming from losing her leg in a tragic motorcycle accident to becoming a para-Olympian and competing in the Rio Olympic games in volleyball. Never had played volleyball in her life. She shows amazing resilience and after retiring from the Olympics, went off to school and after deciding to purchase a home to live in while going to school, she decided to rehab and live in the basement and rent out the main floor.

A chance meeting with a stranger in Home Depot leads to the idea of starting her Airbnb journey, and the rest is an exciting tale that leads to her now fabulous tiny homestays. Below is our outline of what we talked about, minus all of our tangents.

1. In your ABOUT SECTION, it states
2. We are avid travelers and frequent Airbnb users, that have grown to fall deeply in love with the industry to eventually be able to have our own Airbnb. We have poured our hearts into our home and hope to give others the experience we wish to have.
3. how did you get started in short-term vacation rentals?
4. Explain your property?
5. Tell us about your take on Hospitality?
6. I found you on Instagram and I love your photos, it really gets the user to experience who you are, and what your space is all about.
7. 294 reviews since 2016 and a rating of 4.94 overall, AWESOME!!
8. One of your reviews states..."Amazing weekend! We were blown away by how cute and clean the space was, how helpful the hosts were, how friendly the neighbors were and how much there was to do both on location and in surrounding areas! We totally could have stayed there all day but were happy to explore as well. Sleep was great, the weather was perfect and we were so sad when it was time to go!"
9. Was becoming a super host important to you from the beginning?
10. How were your first few guest experiences?
11. In reading your reviews it was brought up that you did a great job with communication. How do you handle guest communication? Do you use any outside software?
12. Cleaners and Laundry?
13. Besides Airbnb are you anywhere else? Vrbo? Booking.com? etc..
14. Can someone direct book?
15. Do you use software to help run your business?
16. You self manage it do you think anyone and everyone should do this?
17. What are your future goals?
18. Anything else we haven't touched on that you feel our listeners could learn from?
19. What's the best place if someone is looking to reach out to you to do so?

The best way to learn more about Chantal is to follow her on Instagram at https://www.instagram.com/tinystays_/