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Finding the Balance: Cost-Cutting vs. Quality Customer Service and the associated impact on profitability?
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In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry.
The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction.
The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization.
If you enjoyed the episode, please share it with someone in your network who would benefit from listening, and be sure to subscribe to never miss another episode.
Contact Peter with any feedback at peter.davies@airline-management.com
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