Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
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continue reading
Content provided by Omar Zenhom. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Omar Zenhom or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
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MBA2504 Q&A Wednesday: How many customer support agents do I need?
Manage episode 432923551 series 1565308
Content provided by Omar Zenhom. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Omar Zenhom or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
How many customer support agents do you really need for your growing business? Do you wonder what factors to consider when assembling your team? Today’s episode delves into this crucial question, offering expert insights and a strategic approach to help you make the right decisions.
In this episode, Omar draws from his extensive experience in building a top-notch customer support team at WebinarNinja to guide you through the intricate process of hiring your customer support staff. From understanding the volume of customer inquiries and setting response time goals to assessing the complexity of support tickets and planning for adequate coverage, Omar breaks it all down step-by-step. Along the way, you’ll learn how to strike the perfect balance to ensure exceptional service without overstaffing or burdening your team.
Don’t miss out on these invaluable lessons that could fundamentally transform your customer support strategy. Your journey to building an outstanding customer support team starts right now! Click play at the top of this page!
The post MBA2504 Q&A Wednesday: How many customer support agents do I need? appeared first on The $100 MBA.
4688 episoade
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Manage episode 432923551 series 1565308
Content provided by Omar Zenhom. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Omar Zenhom or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
How many customer support agents do you really need for your growing business? Do you wonder what factors to consider when assembling your team? Today’s episode delves into this crucial question, offering expert insights and a strategic approach to help you make the right decisions.
In this episode, Omar draws from his extensive experience in building a top-notch customer support team at WebinarNinja to guide you through the intricate process of hiring your customer support staff. From understanding the volume of customer inquiries and setting response time goals to assessing the complexity of support tickets and planning for adequate coverage, Omar breaks it all down step-by-step. Along the way, you’ll learn how to strike the perfect balance to ensure exceptional service without overstaffing or burdening your team.
Don’t miss out on these invaluable lessons that could fundamentally transform your customer support strategy. Your journey to building an outstanding customer support team starts right now! Click play at the top of this page!
The post MBA2504 Q&A Wednesday: How many customer support agents do I need? appeared first on The $100 MBA.
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Similar cu The $100 MBA Show
Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
…
continue reading
1
The Brutal Truth about Sales and Selling - We interview the world's best B2B Enterprise salespeople.
Brian Burns
No BS Allowed - Are you sick of empty suits telling you to work harder? - Learn about The Maverick Selling Method, which models the world's best salespeople and what they do differently. If you are in sales and are passionate about selling, you will like this podcast. The focus is on b2b sales and selling. If you are selling or in sales, this podcast is for you. I cover cold calling, spin selling, challenger sale, solution selling, and advanced selling skills. Strategic selling, LinkedIn, sa ...
…
continue reading
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
The Greatness Machine is on a Quest to Maximize the Human Experience! Join Award Winning CEO and Author, Darius Mirshahzadeh (pron. Mer-shaw-za-day), as he interviews some of the greatest minds in the world―turning their wisdom and experience into learnings and advice you can use in your life so that you can level up and create greatness. Join Darius as he goes deep with guests like: Moby, Seth Godin, Gabby Reece, Amanda Knox, UFC Ring Announcer Bruce Buffer, Former FBI Negotiator Chris Voss ...
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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