ServiceNow Series E165: Greg Wheeler, Public Sector Vertical Lead at CDW ServiceNow Solutions

The Alldus Podcast - AI in Action

Today's guest is Greg Wheeler, Public Sector Vertical Lead at CDW ServiceNow Solutions. As a ServiceNow Elite Partner, CDW helps you optimize the value of your ServiceNow investment and streamline IT operations across your organization. With customers ranging from Fortune 500 companies to some of the nation’s leading healthcare organizations and higher education institutions, their team have the experience to help you succeed with your ServiceNow initiatives.

Greg is responsible for defining a catalog of solutions based on industry best practice frameworks and optimizing the ServiceNow platform for government clients at CDW. Part of this role is identifying consistent, reliable, repeatable processes for marketing, scoping and delivering the identified services. Delivery includes both the technical delivery (e.g. configuration of the ServiceNow platform) as well as appropriate Organizational Change Management methods to ensure their clients' success.

In this episode, Greg talks about:

His career journey & overview of their work at CDW

How the Public sector mirrors private sector but with distinct challenges,

ServiceNow’s possibilities beyond IT to enhance the citizen experience,

Utilizing ServiceNow to aid school districts in asset management and interaction,

Establishing a CoE to merge ServiceNow expertise with practitioner insight,

How the Government blends strategic planning with agile implementation,

How CDW blends large-scale capability with agile innovation