Episode #32 - Beyond Bad Faith: Mastering Claims with the Unfair Practices Act

The Art of Adjusting® Podcast

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Welcome to The Art of Adjusting® Podcast where our hosts Chantal and William dive into insurance claims and legal challenges. In this episode, we’ll discuss the nuances and complexities that insurance adjusters face, especially concerning bad faith lawsuits and adhering to the Unfair Claims Practices Act.
Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjusting®, available now.

Why listen to this episode? That is easy! You will learn about the potential pitfalls in claims handling, from the importance of understanding policy language to the necessity of conducting thorough investigations. We’ll emphasize the significance of honest, prompt, and effective communication and the need for adjusters to be mindful of their actions and statements to avoid legal repercussions.
The episode covers a range of topics, including the process of sending out reservation of rights letters, navigating property damage claims and liability issues, and the critical nature of making accurate liability decisions to prevent bad faith claims. The discussion also touches on the role of empathy and clear communication with insured parties, the implications of inaccurate liability decisions, and strategies to ensure fair dealings with policyholders and claimants.
Join us for this episode as we explore strategies to navigate the legal landscape of insurance adjusting, understand the implications of the Unfair Claims Practices Act, and learn how to approach claims with fairness and integrity. Whether you're an industry veteran or new to the field, this episode provides a guide to safeguarding against bad faith allegations.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.
To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.
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