))
The secret psychology behind great customer experience you need to know about with Nathalie Nahai
Manage episode 398457643 series 3482794
Content provided by Mention Me. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mention Me or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
In this episode we spoke with Nathalie Nahai, best selling author, behavioural science and consumer trends expert.
Nathalie shared 4 key psychology principals and how to apply them to your CX strategy so you can engage your customers like never before.
During our chat, Nathalie also explained how nailing these principals can help turn passive customers into active brand advocates and what impact this will have on your bottom line.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
61 episoade
Distribuie
